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Shipping and Returns

Shipping:

You can have your orders delivered to a home or work address that's convenient for you. You can enter delivery instructions when you're placing your order e.g. "leave with neighbour in flat 1". However TMC are not liable for any parcels that are lost or stolen if specific delivery instructions are left for the carrier.

Delivery will take place between 08:00 and 18:00 and in some cases a signature may be required. If nobody is available when your parcel is delivered and there isn't a safe place to leave the parcel, the delivery driver will leave a calling card with instructions on how to rearrange delivery.

You can also use our collect in person option and visit our showroom to collect your order. 

Orders placed before 10am Monday to Thursday will be despatched the same day.

Orders placed before 10am on Friday will be dispatched the same day however may not be delivered until Monday, and any orders placed over the weekend will be delivered Tuesday if a next day delivery option is selected.

  

UK Delivery

When checking out on our website you can choose from the following postage options:

  1. RoyalMail 1st Class Large Letter (up to 250g) - £1.50
  2. RoyalMail Tracked 48 (up to 2kg) - from £3.20
  3. Interlink Express (1-3 working days) - from £4.95
  4. Interlink Express Next Day Delivery - from £6.95
  5. Royal Mail Special Delivery up to 2kg (1-2 working days) - £9.99
  6. Interlink Express Next Day Fully Insured - £14.99
  7. Interlink Express Saturday Delivery - £19.95

All Interlink Express services are fully tracked with a one hour delivery window. Please ensure that you provide us with your email address and mobile number to take full advatage of the Interlink Express service - as illustrated in the video below.

 

Please note:

We are unable to deliver on Bank Holidays so please allow an extra working day for this.

For the locations listed below, please use our Royal Mail service, if this is not visible it might be because the order is too heavy, in this case you may need to split the order into two separate orders:

  • The Scottish Highlands & Islands
  • The Isle of Wight
  • The Isle of Man
  • Northern Ireland

 

International Delivery (Outside the UK)

Delivery is available to a number of countries outside the UK (see the Royal Mail country guide here). Delivery times and charges vary depending on the destination so please contact us with any queries you may have.

Get an instant postage quote from Royal Mail here

 

International Delivery (Interlink Express)

We now offer an international sercice through Interlink Express, offering superb service tracked all the way to your doorstep. Please contact us for an exact quote, postage can be as little as £15.00 to most European Countries up to 31.5kg. 

 

Postage outside Europe varies in price but it is still competitive compared with traditional methods depending on weight and size. 

 

Promotions:

Please note that when using a free shipping promotion code this will be sent by either the basic Interlink Express method (1-3 working days) or by Royal MailTracked 48 regardless of which option you select. If you wish to have enhanced compensation or express shipping then this will be chargable at the normal rate.

 

Returns:

Should you wish to cancel or return any of your goods, you may only do so by agreement with us. Returns should be arranged withing 14 days of receiving your goods.

Only unopened, sealed, and unused goods in their original unmarked packaging are accepted at the buyers expense. Postage is not refunded under any circumstances.



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