Loading... Please wait...

Frequently Asked Questions (FAQ's)

Placing an Order:

1. Do I need to create a TMC account?

You can browse on our website and add items to your basket without creating an account, and you can check out as a guest. However, we do advise you to create an account by providing an email address and creating a password. Once you've created an account, you can log in to your account and check the status of an order, thus making shopping with us will be even easier. If you choose to subscribe to our newsletter, we'll keep you up to date with all the latest news. We’ll only send you email newsletters if you ask us to. We’ll never pass your details onto anyone else and you can unsubscribe at any time.

 

2. Why can't I sign into my account?

If you’re having trouble signing in, please check you’re using the same email address and password you used to register with us. Our passwords are case sensitive, so check you haven't accidently left Caps Lock on.

If you forget your password, you can reset it by clicking on the forgotten password link on the login page. An e-mail containing a link to create a new password will be sent to the email address with which you registered. If you cannot find the email then please check your junk mail folder as it may be there.

 

3. Will I be charged VAT?

All TMC products include UK Value Added Tax (VAT), where applicable. Customers ordering from outside the European Union (EU) will have their VAT deducted automatically. 

 

4. Do I Have To Pay Import Duties Or Taxes For Orders Outside The UK?

All TMC orders are shipped from the UK, so you may be charged import duties or taxes when the parcel reaches the delivery country. These charges vary and must be paid by the recipient of the parcel. If you have any questions related to customs charges, please contact your local customs office.

 

5. Will I Receive Confirmation That My Order Is Successful And On Its Way To Me?

Once you have successfully submitted your order, you will receive an automated email confirming your order details. Our warehouse team will then process your order, and you will receive a confirmation email when your order is dispatched for delivery.

 

6. I can't check out with PayPal as I get an error message stating my email address is already registered.

If you get this error message then you have previously placed an order and created an account. You will need to log into your account on www.themodelcentre.com before you start the checkout process. In doing so the system will not try to create you another account and the error message should not occur.

 

Delivery & Tracking:

1. When will my order be delivered?

If all the items you placed on order are in stock then you should receive your consignment within two working days of receiving a dispatch notification. If you selected any TMC customised work such as fitting DCC,  weathering or renumbering, then there will be a delay whilst we carry out the work. If however you ordered an out of stock item then please allow up to two weeks for us to fulfill your order. Pre order times may vary, please contact us for further details or consult the relevant manufacturers website for a delivery estimate. Orders being shipped outside the UK could take much longer, please contact us for an estimate.

 

2. What shipping do you offer?

You can have your orders delivered to a home or work address that's convenient for you. You can enter delivery instructions when you're placing your order e.g. "leave with neighbour in flat 1". However TMC are not liable for any parcels that are lost or stolen if specific delivery instructions are left for the carrier.

 

UK Express Delivery

Orders placed before 10am Monday to Friday will be delivered the next day. Orders placed after 12pm on Friday and before 10am on Monday will be delivered on Tuesday. 

UK Express Next Day Delivery from £6.95

Delivery will take place between 08:00 and 18:00 and in some cases a signature may be required. If nobody is available when your parcel is delivered and there isn't a safe place to leave the parcel, the delivery driver will leave a calling card with instructions on how to rearrange delivery.

We are unable to deliver on Bank Holidays so please allow an extra working day for this.

UK Express Delivery is unavailable when delivering to the following locations (however UK Standard Delivery is):

  • The Scottish Highlands & Islands
  • The Isle of Wight
  • The Isle of Man
  • Northern Ireland

Please use our Standard service for these destinations.

You can also use our collect in person option and visit our showroom to collect your order.

 

UK Standard Delivery

Deliveries are within 2-5 working days of placing your order and we will confirm the expected delivery date at the checkout when you place your order.

UK Standard Delivery costs £3.95.

We are unable to deliver on Bank Holidays so please allow an extra working day for this.

Deliveries to the following locations may take up to two working days longer:

  • The Scottish Highlands & Islands
  • The Isle of Wight
  • The Isle of Man
  • Northern Ireland

Delivery will take place between 08:00 and 18:00 and in some cases a signature may be required. If nobody is available when your parcel is delivered and there isn't a safe place to leave the parcel, the delivery driver will leave a calling card with instructions on how to rearrange delivery.

You can also use our collect in person option and visit our showroom to collect your order. 

 

International Express Delivery Service (Outside the UK)

Delivery is available to a number of countries outside the UK (for more information see http://www.royalmail.com/parcel-despatch-low/international-delivery/country-guides). Delivery times and charges vary depending on the destination so please contact us with any queries you may have.

 

We also use DPD to deliver outside the UK:

Often DPD can provide us with a more competitive postage rate to ship to your location, use the 'request postage quote' to get an exact price for the cost of shipping to your location.

 

 

Still need your question answering? Fill in the form below and we will get back to you within 24 business hours.


   Full Name:
*  Email Address:
   Company Name:
   Phone Number:
   Order Number:
   RMA Number:
*  Details:
*  Captcha Check:

Please copy the characters from the image into the text field below. Doing this helps us prevent automated submissions.

img



Sign up to keep up to date


We accept most