FAQ

Placing an Order:

1. Do I need to create a TMC account?

You can browse on our website and add items to your basket without creating an account, and you can check out as a guest. However, we do advise you to create an account by providing an email address and creating a password. Once you've created an account, you can log in to your account and check the status of an order, making shopping with us in the future even easier. If you choose to subscribe to our newsletter, we'll keep you up to date with all the latest news. We’ll only send you email newsletters if you ask us to. We’ll never pass your details onto anyone else and you can unsubscribe at any time.

2. Why can't I sign into my account?

If you’re having trouble signing in, please check you’re using the same email address and password you used to register with us. Our passwords are case sensitive, so check you haven't accidently left caps lock on.

If you forget your password, you can reset it by clicking on the forgotten password link on the login page. An e-mail containing a link to create a new password will be sent to the email address with which you registered. If you cannot find the email then please check your junk mail folder as it may be there.

3. I have selected customisation, how long will I have to wait?

Please click here to view our lead times.

4. Can I pay by American Express?

We accept payments by American Express, however you have to use the PayPal option, see images below for more information

Step 1, click on pay with PayPal

Step 2, click on pay with a credit or debit card

5. Will I be charged VAT?

All TMC products include UK value added tax (VAT), where applicable. Customers ordering from outside the European Union (EU) will have their VAT deducted automatically. 

Customers outside the EU may need to create an account or log in to an exisitng account in order to get their VAT deducted. Vat deductions may not be displayed until you get to the checkout. 

6. Do I have to pay import duties or taxes for orders outside the UK?

All TMC orders are shipped from the UK, so you may be charged import duties or taxes when the parcel reaches the delivery country. These charges vary and must be paid by the recipient of the parcel. If you have any questions related to customs charges, please contact your local customs office.

7. Will I receive confirmation that my order is successful and on its way to me?

Once you have successfully submitted your order, you will receive an automated email confirming your order details. Our warehouse team will then process your order, and you will receive a confirmation email when your order is dispatched for delivery.

8. I can't check out with PayPal as I get an error message stating my email address is already registered.

If you get this error message then you have previously placed an order and created an account. You will need to log into your account on www.themodelcentre.com before you start the checkout process. In doing so the system will not try to create you another account and the error message should not occur.

Delivery & Tracking:

1. When will my order be delivered?

If all the items you placed on order are in stock then you should receive your consignment within two working days of receiving a dispatch notification. If you selected any TMC customised work such as fitting DCC,  weathering or renumbering, then there will be a delay whilst we carry out the work. If however you ordered an out of stock item then please allow up to two weeks for us to fulfill your order. Pre-order times may vary, please contact us for further details or consult the relevant manufacturers website for a delivery estimate. Orders being shipped outside the UK could take much longer, please contact us for an estimate.

2. What shipping do you offer?

We only use the UK's leading delivery partners, to ensure you get your order reliably and safely. You can choose how your order is delivered during the checkout process. We use Royal mail or DPD Local in the UK. Outside the UK we use Royal Mail, FedEx and DPD Local. 

UK Express Delivery

Orders placed before 10am Monday to Friday will be delivered the next day.

Orders placed after 12pm on Friday and before 10am on Monday will be delivered on Tuesday.

Please note if the items aren't in stock or you're having customisation work done, your order will not be delivered next day, we'll advise you as best we can at checkout. For information on our lead time for customisation work click here.

UK Express Next Day Delivery from £6.95

Delivery will take place between 08:00 and 18:00 and in some cases a signature may be required. If nobody is available when your parcel is delivered and there isn't a safe place to leave the parcel, the delivery driver will leave a calling card with instructions on how to rearrange delivery.

We are unable to deliver on Bank Holidays so please allow an extra working day for this.

UK Express Delivery is unavailable when delivering to the following locations (however UK Standard Delivery is):

  • The Scottish Highlands & Islands
  • The Isle of Wight
  • The Isle of Man
  • Northern Ireland

Please use our Standard service for these destinations.

You can also use our collect in person option and visit our showroom to collect your order.

UK Standard Delivery

Orders are estimated to be delivered within 1-4 working days of placing your order, providing the items are in stock when placing the order, and aren't having any customisation work done. For information on our lead time for customisation work click here.

UK Standard Delivery costs £3.95.

We are unable to deliver on Bank Holidays so please allow an extra working day for this.

Deliveries to the following locations may take up to two working days longer:

  • The Scottish Highlands & Islands
  • The Isle of Wight
  • The Isle of Man
  • Northern Ireland

Delivery will take place between 08:00 and 18:00 and in some cases a signature may be required. If nobody is available when your parcel is delivered and there isn't a safe place to leave the parcel, the delivery driver will leave a calling card with instructions on how to rearrange delivery.

You can also use our collect in person option and visit our showroom to collect your order. 

International Delivery Services (Outside the UK)

Delivery is available to a number of countries outside the UK (for more information see http://www.royalmail.com/parcel-despatch-low/international-delivery/country-guides). Delivery times and charges vary depending on the destination so please contact us with any queries you may have.

We also use DPD Local and FedEx to deliver outside the UK:

Often DPD Local and FedEx can provide us with a more competitive postage rate to ship to your location, use the 'request postage quote' to get an exact price for the cost of shipping to your location.