Coronavirus Covid-19 Update 16th October 2020

We hope everyone is staying safe and healthy as we approach the festive period. With local lockdowns potentially hindering any plans you had and forcing you to stay in, there has never been a better time to work on your model railway!

Mail Order:
We're here to take your orders 6 days a week! It's still business as usual in the TMC warehouse and we're managing to get all orders out from the previous day and even many are getting same day dispatch.

Shop/Showroom:
In line with the latest Government guidance we won't be opening our showroom to the public just yet. We simply do not have the space to socially distance. We're more than happy to accept orders online or on the phone which customers can arrange to collect from outside our showroom. This service is available 8am-5pm Monday-Friday. Or 8am-2pm on a Saturday.

Suppliers and Stock Levels:
Stock is coming though regularly now from all of our suppliers.

Sales & customer service team:
Our sales team are still working from home and working hard to answer all your calls and emails, so keep them coming!

Workshop:
Let us reassure you if you place a customisation order it's almost business as usual in the workshop so don't be afraid to spec up your order for things like DCC and Weathering. If you want to know how long a specific job will take or if it can be done during lockdown don't be afraid to get in touch. If you need a model for a specific deadline please get in touch with us before placing the order. 

 

Coronavirus Covid-19 Update 14th June 2020


Although lockdown has been slightly lifted, it's still advised to stay at home as much as possible. Below is the latest update on our operational status.

Shop/Showroom:
In line with the latest Government guidance we won't be opening our showroom to the public just yet. We're more than happy to accept orders online or on the phone which customers can arrange to collect from outside our showroom. This service is available 8am-5pm Monday-Friday. Or 8am-2pm on a Saturday.

Dispatch team:
It's still business as usual in the TMC warehouse and we're managing to get all orders out from the previous day and even many are getting same day dispatch.

Suppliers and Stock Levels:
Stock is coming though regularly from our suppliers.

Peco - Have now reopened and we're getting stock back up to normal levels. However it is selling fast so be sure to get your order in with good time.

Metcalfe - Our stocks are mostly depleted, we do expect Metcalfe to reopen soon.


Sales & customer service team:
Our sales team are still working from home and working hard to answer all your calls and emails, so keep them coming!

Workshop:
Let us reassure you if you place a customisation order it's almost business as usual in the workshop so don't be afraid to spec up your order for things like DCC and Weathering. If you want to know how long a specific job will take or if it can be done during lockdown don't be afraid to get in touch.

Coronavirus Covid-19 Update 7th April 2020


With the Lockdown continuing for the foreseeable future, we wanted to keep you up to date with the latest operational status at TMC.

Dispatch team:
It's still business as usual in the TMC warehouse and we're managing to get all orders out from the previous day and even many are getting same day dispatch.

Suppliers and Stock Levels:
There is no need to panic, stock is coming though from suppliers quite regularly. However some suppliers aren't as fortunate as us and don't have the means to social distance and give effective service. These suppliers have made the difficult decision to close. They are:

Peco - We still have good stocks across the range but key items are selling out fast.

Metcalfe - Again we still have a good amount left but popular lines are running very low.


Sales & customer service team:
Our sales team are still working from home and working hard to answer all your calls and emails, so keep them coming!

Workshop:
Let us reassure you if you place a customisation order it's almost business as usual in the workshop so don't be afraid to spec up your order for things like DCC and Weathering. If you want to know how long a specific job will take or if it can be done during lockdown don't be afraid to get in touch.

Shop/Showroom:
We closed our shop before the government recommended we should do so, as your safety and the safety of our staff always comes before profit. The store will remain closed for the foreseeable future and will reopen when it is deemed safe to do so.

Previous updates:


Coronavirus Covid-19 Update 23rd March 2020


With the announcement of a Lockdown, we wanted to keep you up to date with the latest operational status at TMC.

Dispatch team:
We're extremely lucky that some of our staff in our family run business live on site. So it's business as usual in the dispatch department with extra family members mucking in to get your orders dispatched to give you something to do during self-isolation!

As we enter a lockdown scenario we think we will be able to maintain order shipments as long as the delivery companies keep going.

Sales & customer service team:
Our Sales team will be working from home throughout the pandemic but they will be available during opening hours to answer your calls and emails and will remain to be throughout this lockdown.

So feel free to get in touch either by phone or by email, we're here to help!

Workshop:
We do have certain members of our workshop team working from home and we're trying to keep things moving as well as we can. We do expect some delays in the event of a lockdown, so please bear with us!

Shop/Showroom:
We closed our shop before the government recommended we should do so, as your safety and the safety of our staff always come before profit. The store will remain closed for the foreseeable future and will reopen when it is deemed safe to do so.

Coronavirus Covid-19 16th March 2020


Your safety and wellbeing is of the utmost importance to us at TMC. We are closely watching the situation with COVID-19 (Coronavirus) and doing everything we can to make sure our staff and customers stay safe.

We’re here to help

Thankfully, none of the TMC team has been directly affected by COVID-19 and we have taken preventative measures to ensure this remains the case. Our Customer Support team is on hand in case you have any questions and can be reached online at the contact page or by email to sales@tmc-direct.com.

I want to reassure you that our deliveries will continue to function as normal. We will continue to offer our customisation services, however if you are in the at risk category or you are self-isolating then we can arrange collections from your address rather than you venturing out to the post office.

Showroom closed

Please note from now onward our showroom will be closed to the public. This is to safeguard our staff as well as to deter customers from making unnecessary journeys. We will be offering free postage for orders over £100.00 for the foreseeable future to offset the inconvenience caused by the shop being closed.

How you can help

It is crucial, now more than ever, that we all follow the World Health Organisation’s advice on Coronavirus and do everything we can to help stop the spread of the virus. For more information, please read their public advice page.

Stay safe and healthy,

The TMC Team